FAQs/ Terms & conditions

Delivery

How long does it take to arrive?

Second class delivery – 3 to 4 days via Royal Mail

Can I track the status of my order?

Yes, if you choose Special delivery

What countries do you ship to?

England currently.

What delivery options do you offer?

Standard delivery is second class and Special delivery. Both by Royal Mail

What do I do if I never received my order, received a defective order or received the wrong item?

Order Queries

Can I make changes to an order I have already placed?

Please contact us immediately will be decided on a case by case basis

Can I order in bulk?

Please contact us for more information.

Payment

What payments do you accept?

Visa, MasterCard, Amex, Apple pay, Google Pay and PayPal

What is the exchange/return policy?

30-day refund

Is a warranty included in the products?

We offer free repairs for 12-months

Can we purchase goods to be invoiced later?

If you request goods to be invoiced on credit you must contact us first. Any goods sent without prior payment remain the property of Endouk ltd until full payment is received.

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